1. Introduction
The purpose of this policy is to explain how Infinite Dimensions Software Development PLC (Habesha.net) collects, protects, and uses
personal data. Infinite Dimensions is committed to ensuring that any personal data supplied
by its customers or is otherwise generated by its business activities is collected and processed
fairly and lawfully.
2. What Types Of Personal Data Does Infinite Dimensions Collect?
Infinite Dimensions needs certain personal data to enable it to provide its products and
services to its customers and end users. The personal data collected will generally include:
company name, company size and sector, individual contact names and job titles for delivery,
installation, support and billing, postal address, telephone and fax numbers, e-mail addresses.
Infinite Dimensions also has access to personal data that is generated over the Network
utilised by Infinite Dimensions services including IP and email addresses for incoming and
outgoing data and network usage data. In certain circumstances Infinite Dimensions may also
collect financial information about Infinite Dimensions customers and end users from third
parties to enable Infinite Dimensions to assess its risks in granting credit terms and contact
information about organisations Infinite Dimensions considers may be interested in Infinite
Dimensions products and services.
3. How Does Infinite Dimensions Obtain Personal Data?
Infinite Dimensions obtains personal data in a number of ways including from orders placed
by customers and end users (whether by telephone, fax or email or by application form); from
enquiries made by existing customers and potential customers, (including information
gathered at marketing events and via the Infinite Dimensions website); from third party list
brokers; from resellers who pass on personal data to Infinite Dimensions about end users; and
directly from the Network utilised by Infinite Dimensions services.
4. How Does Infinite Dimensions Use The Personal Data It Holds?
4.1 Providing and Improving the Infinite Dimensions Service
Most of Infinite Dimensions' use of personal data is necessary to enable it to provide a
service to its customers and its end users, including order processing, delivery, installation
and support services as well as for invoicing and in order to answer general customer
enquiries. In addition, Infinite Dimensions may also use personal data to improve on the level
and type of service Infinite Dimensions offers to its customers. As part of this interest in
improving the service provided Infinite Dimensions may process personal data for the
purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Infinite Dimensions may from time to time inform its customers, end users and potential
customers about Infinite Dimensions and Infinite Dimensions affiliate products and services
and other information Infinite Dimensions feels may be of interest.
Customers and other recipients of information from Infinite Dimensions may indicate at the
time they first place an order with Infinite Dimensions whether or not they wish to receive
such information or at any later time by simply contacting Infinite Dimensions as indicated in
paragraph 9 below.
5. Does Infinite Dimensions Transfer Personal Data Overseas?
As Infinite Dimensions is part of a global organisation with local operating companies in a
number of countries worldwide, to fulfil its customer service obligations it is necessary for
Infinite Dimensions to transfer and process personal data outside the country in which the
personal data is collected. This will include transfers to Infinite Dimensions affiliates based in
the United States. Prior to making any such transfer Infinite Dimensions will put in place
security procedures and firewalls designed to prevent unauthorised use of or access to
personal data.
6. To Whom Does Infinite Dimensions Disclose Personal Data?
Infinite Dimensions will pass personal data within its internal departments in order to fulfil
sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, Infinite Dimensions does not disclose personal data to unaffiliated third
parties except where customer consent has been obtained, where Infinite Dimensions is under
an obligation by law to disclose personal data or where Infinite Dimensions has contracted
with third parties to assist in providing services to Infinite Dimensions customers such as for
delivery, installation and systems support services.
7. How Does Infinite Dimensions Protect the Personal Data it Holds?
Infinite Dimensions takes customer confidentiality and security very seriously. Infinite
Dimensions has implemented appropriate internal security procedures that restrict access to
and disclosure of personal data within Infinite Dimensions. These procedures will be
reviewed from time to time to determine whether they are being complied with and are
effective.
Infinite Dimensions will also actively investigate and cooperate with law enforcement
agencies any allegations of abuse or violation of system or network security as set out in the
applicable Infinite Dimensions Acceptable Use Policy.
8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area)
gives individuals whose personal data is held by Infinite Dimensions specific rights to access
and rectify personal data held about them. These include the right to:
- Obtain from Infinite Dimensions, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
- Request the deletion or rectification of personal data which is inaccurate; and explained in paragraph 4.2 above to object to any unsolicited information sent by
- Infinite Dimensions regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Infinite Dimensions regarding the personal data held about
them or has any other question about Infinite Dimensions' data privacy procedures, they
should direct an email to support@idplc.com or send a letter to the direction of "Infinite
Dimensions Customer Services Department" at the local Infinite Dimensions office.
10. Policy Updates
As part of Infinite Dimensions' commitment to compliance with data privacy requirements,
and to reflect changes in Infinite Dimensions' operating procedures, Infinite Dimensions may
update the terms of this policy from time to time and will be available at Infinite Dimensions
Addis Ababa office.